• Style: Bold and Sophisticated
• Colours: Classic Black and White, Bold Red, Artistic Yellow, Vibrant Pink
• Inspiration: Milan's Fashion Scene
• Key Elements: European Elegance, Style Fusion
• Feel: Confident, Fashion-Forward

Order Processing Time

All orders in Ireland are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. Once your order has been processed, you will receive a notification when it has shipped.
 

Free Shipping

Enjoy complimentary shipping to all addresses within the Republic of Ireland.

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International Shipping

Please note that you may be responsible for import duties, taxes, or other customs charges that may be imposed by your destination country.

- European and UK Orders

 Enjoy flat-rate shipping at €19.50 for convenient delivery to the UK   and European countries and regions.

- North America

 Experience the same ease of flat-rate shipping at €27.50 for delivery   to North America.

 

Holiday Shipping

Due to the holidays, shipping companies will usually have a high volume of shipping traffic. Shipping companies will require additional time to deliver. We will contact you via email if there is a significant delay in the shipment of your order.

 

Order Tracking

Once your order has shipped, you will receive an email notification containing a tracking number. Please allow 5 business days for the tracking information to become available.

If you have not received your order within 10 days of receiving the shipping confirmation email, please contact us at sales.chictote@gmail.com with your name and order number, and we will assist you.
 

Shipping to P.O. Boxes

Some carriers have limitations on shipping to P.O. Boxes. If any of your selected carriers fall into this category, please refer to their policy regarding P.O. Box deliveries.
 

Duties and Taxes

Import taxes are implemented by your local government to mostly (but not only) protect your local economy and regulate international trade.

 

Clearing customs and paying import taxes is the sole responsibility of the buyer/customer. Chic Tote cannot be held responsible for customs procedures or if taxes of any kind are charged to you upon delivery of your purchase.

 

Please bear in mind that import taxes differ from shipping costs added to your order before you confirm your purchase. Import taxes do not go to Chic Tote and are usually collected by the carrier on behalf of your local customs authorities.

Exchange and Return Policy

To initiate a return or exchange, kindly complete the online refund request form within 2 days of receiving the product. Our customer service team will respond to your request within 48 hours. In order to be eligible for a refund, the item(s) must be returned in its original condition, unused, and with all the original packaging and tags intact. 

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Please note that all shipping fees resulting from the returns and exchanges are the responsibility of the buyer. Any additional fees or transportation costs not previously authorized will be deducted from the refund. Please remember that we reserve the right to refuse returns or refunds if the item(s) do not meet the specified return conditions or if the return is initiated beyond the designated time frame.

Please be aware that all exchanged/returned items must be in their original condition and packaging, without any damage, for a refund or exchange to be processed. Please fill out your information on the "Exchange and Return" card and include it with your exchange/return item.
 

Once again, we apologize that our product did not meet your expectations during this purchase. As a token of our appreciation, we would like to offer you an exclusive 12% discount code CHICSTYLE12 for your next purchase.

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For further questions or assistance, please don't hesitate to contact our customer support team at info@thechictote.com. We will get back to you within 48 hours.

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We are looking forward to seeing your style Chic Tote on the go.

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